New BEUC report on heat pumps consumer experience

A new report published by BEUC explores the lived experiences of heat pump users across Europe, highlighting increased thermal comfort and the cooling benefits during warmer months. It reveals that while users are generally satisfied, more efforts are needed for cost competitiveness compared to gas boilers. The report emphasizes the importance of post-installation service, as many users faced teething issues. Policymakers can learn valuable lessons from consumers’ experiences with heat pumps.