Dell AIOps and generative AI assistant transform IT operations

Dell Technologies is promoting Dell AIOps, a cloud-based AI-driven IT operations and observability platform with a generative AI agent (AIOps Assistant), now available at no additional cost for customers with ProSupport agreements.

• Dell AIOps provides predictive analytics, proactive issue detection, cybersecurity risk prioritization, energy and carbon footprint tracking, and a generative AI AIOps Assistant that answers conversational queries about infrastructure health, performance, and sustainability, integrating via APIs and webhooks with tools like Slack, ServiceNow, Ansible, and Terraform.
• The article highlights up to 10X faster time to resolution and ~8 hours saved per week in system administration (per a 2021 CloudIQ user survey), emphasizes secure credential management and adherence to security best practices, and notes that Dell AIOps is built exclusively for Dell infrastructure (storage, servers, networking, cyber resilience) and supports mobile access and user-specific notifications/digests.