DataBank customer praises Smart Hands support services

DataBank has published a customer testimonial describing how its Smart Hands on-site support helps reduce hardware maintenance burdens and drive time for IT staff.

• The customer says DataBank’s on-site Smart Hands team handled everyday infrastructure tasks including walking to the customer’s cage, diagnosing hardware issues, rebooting devices, replacing failed cables, and supporting after-hours requests.
• The testimonial says the service reduces unnecessary drive time and helps IT teams avoid late-night disruptions and weekend emergencies, allowing more focus on security, compliance, applications, and strategic priorities.