123NET partners with Intermedia to launch UCaaS and CCaaS

123NET announced a partnership with Intermedia Intelligent Communications to update its Unified Communications platform and introduce 123NET Unified Communications as a Service (UCaaS) and 123NET Contact Center as a Service (CCaaS).

• Main announcement: 123NET has partnered with Intermedia Intelligent Communications to expand its communications portfolio with AI-powered UCaaS and CCaaS, available to existing and new customers; the offering unifies voice, contact center, video meetings, SMS, collaboration, CRM integrations, and analytics into a single secure platform. The press release is dated Southfield, MI, Feb. 2, 2026.
• Details & capabilities: Intermedia brings AI-Powered Call Intelligence (automatic call summaries, sentiment analysis, searchable transcripts), Business SMS & Company Texting, Direct CRM integrations (Salesforce, HubSpot), long-term retention up to ten years, enhanced video conferencing, and advanced supervisor/queue tools; 123NET highlighted its operation of one of Michigan’s largest carrier-neutral data centers and its peering with Google, AWS, GM.